Mack Truck live updates are now standard on select models

Mack Trucks’ over-the-air (OTA) update feature is now standard on Mack Anthem, Pinnacle and Granite models, allowing customers to implement software updates themselves at their convenience the best.

The driver download enable feature is factory-fitted on models built since November 30, 2020, at Lehigh Valley Operations, Macungie, Pa., Where all Mack Class 8 models for North America and the export are assembled. Software upgrades for the 2019 model year and later Anthem, Pinnacle and Granite models are also available.

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“Mack is continually looking for new ways to develop solutions that help improve our customers’ total cost of ownership,” said David Pardue, vice president of connected vehicle and contract services for Mack Trucks. “Driver-activated Mack Live Updates, the next evolution in remote programming, provide flexibility, as well as the ability for customers to initiate software updates and vehicle parameter tuning when appropriate.” best to their schedules. “

Mack’s OTA – which is free for the first two years of ownership and can be extended by subscription after the two-year expiration – aims to provide customers with the ability to implement software updates and settings from remote vehicle via Mack GuardDog Connect, Mack’s fully integrated telematics platform. Driver-activated updates eliminate the need for coordinating phone calls with Mack OneCall agents, and updates are completed in under 13 minutes, dramatically reducing the time the customer previously needed for updates. up to date.

“With this driver-activated feature, fleets can perform on-board updates through the truck’s dashboard, providing customers with greater flexibility and efficiency,” Pardue said. “Each customer identifies who is able to activate the update, whether it is the driver who receives a notification that an update is available through the instrument cluster, or a designated technician who activates the update. day via a unique password.

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