Some ideas on how to correct design flaws in the new Salt Lake City airport


Travelers walk through Salt Lake City International Airport on Tuesday, March 9, 2021, in Salt Lake City. US airlines add jobs as industry employment extends a rebound from October low, when tens of thousands of airline workers were briefly laid off after federal aid expired payroll. (AP Photo / Rick Bowmer)

Salt Lake City’s new airport is among the worst, period (not just stopovers). It’s a world-class design failure that made the airport much worse to use than it was before.

A new Phase II plan is needed to correct serious design flaws in the design at an entry point that has created traffic congestion and long hikes to and from the gates. What would you say:

  • At least 3 entrances (EST / MIDDLE / WEST) with direct access to the two parallel halls

  • 3 to 10 times more space for pickup and drop-off.

  • Color-coded signs make it easier to find your airline, parking or car rental.

  • Color-coded directions and paths on the floor direct you to baggage claim, curbside pick-up, taxi, car rental destinations.

  • An efficient waiting area for cars trying to synchronize their arrival with their vans. City side agents are not a solution for inadequate sidewalk space.

  • No more movers.

  • Several trains.

  • Services for people with disabilities.

Managers must show their commitment to correcting serious flaws by stopping work and writing a new Phase 2 plan, as the current plan will not address major issues.

Scot Morgan, Salt Lake City

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